Support
How to get help with Prop Nexia.
Three ways to get support. Different ways for different products. All answered by people who actually work on the plugin.
Documentation first
Most questions are answered in the docs. Start here — it’s faster than waiting on a reply.
Free plugin support
For the free Prop Nexia plugin, use the WordPress.org plugin support forum. We monitor it and reply.
Elite priority support
Elite licence holders get direct email support. Mention your licence key in the email for fast lookup.
Before you contact us
Help us help you faster.
Tell us your stack
WordPress version, PHP version, plugin version, active theme, other plugins (especially security, caching, SEO plugins).
Reproduce the issue
Step-by-step what you clicked. Screenshot or screen recording if visual. What you expected vs what happened.
Check the activity log
For Elite modules (webhooks, importer, AI search), the activity log often contains the answer. Include the relevant log entry.
Try in a clean state
If possible, test with the default WordPress theme and Prop Nexia as the only active plugin. Helps isolate whether it’s a conflict.
Send us an email — we read every message.
For Elite licence holders, email hello@propnexia.com with your licence key, site URL and reproduction steps. We reply within one business day.